Terms and Conditions

Legal entity: Ream Page Trading Pty Ltd (ABN 68 684 315 633)

Last updated: 29 September 2026

Definitions

"We", "Us" or "Our" means Ream Page Trading Pty Ltd (ABN 68 684 315 633), trading as "Ream Page" (Ream Page Trading).

"You" means the entity who receives our services by any means.

"Business Day" means Monday through Friday, excluding public holidays and dates We specify in advance.

"Website" means Our website and any related website, social media page or internal website operated by Us.

"Products" means custom printed products.

"Print Services" means Our printing services, including DocPrint document printing and Laser printing.

"Paper Products" means paper products supplied by Us, including copy paper in cartons.

"Order" means an order for a Product or a Paper Product.

"Courier" means a third party logistics service provider (including any courier, freight or postal service).

"Courier Services" means delivery services operated by a Courier.

"Content" means all content submitted or uploaded by you.

Consumer Guarantees

Nothing in these Terms and Conditions, including the Paper Terms and Conditions, the Print Terms and Conditions and the Website Terms of Use, excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), or any other right that cannot lawfully be excluded, restricted or modified.

Where our liability for failing to comply with a consumer guarantee can lawfully be limited, it is limited, at our option, to the remedies set out in section 3 (Liability) of the Paper Terms and Conditions and section 6 (Liability) of the Print Terms and Conditions.

Pricing

We may revise our product prices at any time without notice, in our absolute discretion.

Order Processing Times

All orders are processed on Business Days.

Processing Time: Most orders are fulfilled and dispatched within 1-2 Business Days, subject to availability. Please refer to the estimated dispatch time if it is available.

Cut-off Time: Orders placed after 11:00AM AEST will begin processing the following Business Day.

Processing time is separate from the shipping time, and transit times begin after your order has been picked up by the Courier.

Shipping Policy

There are two primary shipping categories: In-House Services and Courier Services.

Delivery charges are in Australian dollars and include GST. The delivery charge payable for your Order depends on the delivery address, the delivery option or Courier chosen, and the value and weight of your Order, and is confirmed in your quote or Order before payment.

In-House Services

In-House Services are fully operated by Us. The following is the primary service We offer, unless indicated otherwise:

1. Pick Up: self pickup from Our warehouse.
   1. You need to provide the pickup time in advance.
   2. No same day service.
   3. No on-site service.
   4. The order will not be able to be collected until a notification is sent to You.

Courier Services

Courier Services are operated by Couriers, who can be selected by Us or appointed by You. The delivery charge may vary depending on the shipping address, the delivery option or Courier chosen, and the value and weight of your Order, and is subject to change.

Delivery charges for Print Services

The delivery charge for Print Services may be reduced or waived based on the value of your Order and the delivery destination, at Our discretion. Any reduction is never applied below a delivery charge of $0.

• The print order value is the total price of the Print Services in your Order, including GST and excluding delivery charges.
• For Paper Products, the delivery and handling fee is the amount specified in your Order.
• Where you ask Us to send your Order with a particular Courier or delivery option, a different delivery charge may apply.

Where a different delivery charge policy is specifically stated for your Order or service, that policy applies.

We reserve the right to interpret and apply these delivery rules in Our absolute discretion, and the delivery charge (including any reduction) quoted in your Order is the correct amount.

There may be an additional handling charge for delivery including, but not limited to, the following circumstances:

1. Location requires lifting of goods more than one meter from ground level;
2. Location has limited access for vehicles;
3. Location has no elevator for a multiple-level building;
4. Incorrect address provided;
5. You request delivery of goods on pallets, which requires a tail gate, forklift or other lifting equipment; and/or
6. You request to meet a specified delivery time.

We reserve the right to refuse to provide delivery service.

Delivery Time

We will endeavour to produce and deliver your Product within 1-12 Business Days to your nominated address.

We do not guarantee Courier pickup, transit or delivery times. Any timeframe shown or quoted (including an estimate provided by a Courier) is indicative only and may change due to circumstances beyond Our control.

To the extent permitted by law, delayed delivery is not a basis for cancellation of the order or a request for compensation.

For online orders, if delivery cannot be made to your nominated delivery address, you agree for the Courier to leave the parcel in a safe place.

Cancellation, Warranty & Return Policy

For an order that is not collected by Courier or driver, You can cancel it by contacting us immediately to process.

For an order that is collected, in transit, but not arrived, please make contact with Us to find out what can be done to minimize the cost on You. Charges may be applied by Couriers for return or redirect. We cannot guarantee the outcome, but we will try our best. To the extent permitted by law, We are free from any liability and cost from such incidents.

We do not provide Change-of-Mind returns.

By default, We will provide refunds for relevant goods that do not match the description of the product, have fault to use and defects.

For replacement or return goods, You will pay for any cost incurred to ship goods back to our warehouse.

Damaged Shipments: for goods that arrive damaged, please note the damage on the Courier's delivery receipt (if applicable for freight) and take photos of the damaged packaging and product immediately. Please contact us immediately to know how to process further.

Lost Shipments: If your tracking information shows "delivered," but You have not received goods, please contact Us immediately to know how to process further. If the package is confirmed lost by the Courier, We will work with You to find a resolution, including sending a replacement.

Complaints: If you have any complaint with the Product, please contact us by phone, email or website form.

Paper Terms and Conditions

These terms and conditions apply to wholesale orders for Paper Products.

1. Order acceptance

By placing an order for Paper Products, you confirm that:

• you have checked your Order; and
• you understand that once submitted, your Order cannot be altered or cancelled.

We reserve the right to accept or reject your Order in whole or in part at any time, without disclosing Our reasons.

For each Order placed, you must pay the applicable price for your Order confirmed by Us, and the delivery and handling fee specified in your Order. No stock will be secured for your Order unless payment is made and cleared.

2. Refunds and returns

Subject to the Consumer Guarantees section above:

• Paper Products will not be refunded until the Paper Products are returned to Us;
• used Paper Products are not refundable; and
• refund or return requests must be initiated within 14 days after the Paper Products are delivered or collected.

3. Liability

You agree to indemnify and will keep Us (and Our related bodies corporate, personnel, servants and agents) indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Us (or Our related bodies corporate, personnel, servants and agents) in connection with your Order, your use of the Website, your breach of these Terms and Conditions or your breach of any rights of third parties.

Where a Party is liable under the Australian Consumer Law, to the fullest extent permitted by law, its liability shall be limited, in its option, to:

• the replacement of your Paper Products or the supply of equivalent Paper Products;
• the payment of the cost of replacing your Paper Products or of the supply of equivalent Paper Products; or
• refunding the amount of your order.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise) for any:

• interruption of business;
• access delays to, access interruptions to, suspension of or discontinuation of the service;
• data non-delivery, mis-delivery, corruption, destruction or other modification;
• loss or damages of any sort incurred as a result of dealings with the service;
• viruses, system failures or malfunctions which may occur in connection with your use of the service;
• any inaccuracies or omissions in content; or
• events beyond our reasonable control.

4. Privacy

Our Privacy Policy & Collection Statement (below) applies to personal information collected in connection with your Order. We may share all or any part of the information associated with your Order with third parties involved in the processing and delivery of your Order, including our Couriers and third party delivery drivers. We will only share that information which is absolutely necessary with any other third parties involved in the processing of your Order.

Print Terms and Conditions

These terms and conditions apply to our Print Services, ordered online or in store.

We will Ourselves, or in Our discretion, through a third party, fulfil orders for Products in accordance with these Terms and Conditions.

By placing an order for Products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and, for online orders, the Website Terms of Use. These Terms and Conditions together with the price, specifications and delivery details stated in your order, form the terms on which you agree to purchase the Products.

1. Intellectual Property Rights

We claim no ownership rights in any content submitted by you. The copyright owner continues to own all of the content submitted by you.

2. Order acceptance

By placing an order for Products, you confirm that:

• you have checked all pages and previewed your Order;
• your design fully meets your requirements and you wish to proceed with your Order; and
• you understand that once submitted, your Order cannot be altered or cancelled.

We reserve the right to accept or reject your Order in whole or in part at any time, without disclosing Our reasons.

For each Order placed, you must pay the applicable price for your Order confirmed by Us; and for online orders, the delivery and handling fee specified in your Order.

3. Refunds

Subject to the Consumer Guarantees section above:

• Print Services are generally not refundable. We will provide a refund only where We print your Order incorrectly or use a service type different from the service type confirmed in your Order;
• refunds will be provided only after the Products are returned to Us; and
• refund or return requests must be initiated within 14 days after the Products are delivered or collected.

4. Your Content

You are solely responsible for all Content.

By placing an Order, you grant Us a perpetual, worldwide, non-exclusive, transferable right (including the right to sub-license) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute your Content for the purpose of providing the Product/s to you.

You warrant that you are either the owner of the copyright or you have a license from the owner of the copyright to reproduce your Content in your Product/s.

5. Prohibited conduct

You must not provide us with any material which:

• violates or infringes the rights of others (including their privacy and intellectual property rights);
• is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person;
• encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law.

We reserve the right not to produce any item that:

• We reasonably believe may contravene Australian law, regulation or industry code;
• contains explicit or sexual imagery;
• is invasive of privacy;
• We reasonably believe is vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person.

Any perceived violations of laws including laws relating to child pornography, child abuse and animal abuse will be reported by Us to law enforcement authorities.

6. Liability

We will exercise reasonable care in handling any original documents and USBs which are provided to Us. However, to the extent permitted by law, We do not accept liability for damage or loss of your Content.

You agree to indemnify and will keep Us (and Our related bodies corporate, personnel, servants and agents) indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Us (or Our related bodies corporate, personnel, servants and agents) in connection with your Content, the Order, your use of the Website, your breach of these Terms and Conditions (including the Website Terms of Use) or your breach of any rights of third parties.

Where a Party is liable under the Australian Consumer Law, to the fullest extent permitted by law, its liability shall be limited, in its option, to:

• the replacement of your Product or the supply of an equivalent Product;
• the payment of the cost of replacing your Product or of the supply of an equivalent Product; or
• refunding the amount of your order.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise) for any:

• interruption of business;
• access delays to, access interruptions to, suspension of or discontinuation of the service;
• data non-delivery, mis-delivery, corruption, destruction or other modification;
• loss or damages of any sort incurred as a result of dealings with the service;
• viruses, system failures or malfunctions which may occur in connection with your use of the service;
• any inaccuracies or omissions in content; or
• events beyond our reasonable control.

7. Privacy

Our Privacy Policy & Collection Statement (below) applies to personal information collected in connection with your Order.

We may share all or any part of the information associated with your Order with a third party printer to fulfil your Order or with a third party delivery driver to deliver your Product.

We may take a photo of your Product/s with surrounding environment on delivery where Product/s are left in a safe place as evidence of delivery.

We will only share that information which is absolutely necessary with any other third parties that are involved in the processing of your Order.

Website Terms of Use

The Website is owned and operated by Us.

By using or accessing the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use the Website.

To place an order on the Website, customers must be aged 18 or older.

1. Governing law

We control and operate the Website from Our office within Australia. These Terms of Use are governed by the laws of the State of Victoria. You and We agree to submit to the non-exclusive jurisdiction of the courts of Victoria. If you choose to access this site from another location, you are responsible for compliance with applicable local laws. We make no representation that the Website is appropriate or available for use in all locations.

2. Revisions

We may revise or amend these Terms of Use at any time in Our absolute discretion by posting revised terms. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised Terms of Use.

3. Site contents, ownership, and use restrictions

The material on this Website is protected by all applicable laws including copyright and trade mark laws under the laws of Australia and other countries through international treaties.

Unless otherwise indicated and except for information directly from, or links to, third party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support the Website including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by Us and Our related companies, affiliates, licensors and licensees.

All right, title and interest in all intellectual property rights in all of Our brands, logos, images, buttons, codes, layout, text, content and products and services as displayed on the Website (the "Brand Features") are Our property and will remain or be vested in Us at all times. Your use of the Website will not under any circumstances be taken to constitute a transfer, assignment or grant of any ownership rights in any of the Brand Features or the Website. We, on a case by case basis and to the extent required, grant to you a limited, non-exclusive licence to use the Brand Features solely for the purpose, and to the extent necessary, to enable you to use the Website.

4. Information from and Advertising and Links to Third Party Websites

The Website may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under Our control and We are not responsible for the contents of any such information or website. We provide such information and hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Us. You rely on such information or websites entirely at your own risk.

You are referred to the relevant third party websites for all information regarding the third parties' products and/or services. Third parties are solely responsible to you, subject to their conditions, for all issues relating to their website including information, goods, services, prices and the delivery of any goods or services you purchase on the third party website. To the extent that such websites collect personal information or contributions from you, We shall bear no responsibility or liability for the manner in which such information is used or exploited. You are referred to the relevant third party's privacy policy for information on how personal information is collected, used and disclosed by that third party.

The Website may also utilise social network or share functionality and may contain social media links, applications or features (including but not limited to Facebook, Twitter and Instagram). Your use of any social media platforms is subject to the particular social media platform's prevailing terms and conditions of use. By using any social media applications or features, you consent and agree to be bound to the particular terms and conditions of use of the social media platform. You are encouraged to review the terms and conditions of use of each social media platform before engaging or interacting with any social media links, applications or features on the Website. The Website is in no way sponsored, endorsed or administered by, or associated with, any social media platform.

5. Prohibited conduct

You are not authorised, without Our prior written permission, to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from the Website.

No trademark (whether registered or otherwise) that is contained on this site or otherwise used by Us may be used without Our prior, specific, written permission or that of the trademark owner.

The prohibitions in section 5 (Prohibited conduct) of the Print Terms and Conditions apply equally to material you upload, post, transmit or otherwise make available through the Website. In addition, you must not upload, post, transmit or otherwise make available through this site any material which:

• restricts or inhibits any other user from using the site;
• affects the functionality or operation of the site or its servers or the functionality or operation of any user's computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly);
• breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require Us to take remedial action under any applicable industry code; or
• solicits passwords or personal information for commercial or unlawful purposes or provides any telephone numbers, street addresses, last names, URLs or email addresses.

6. We can use your feedback

You grant Us an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this site or otherwise provide to Us from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

7. General

Any costs associated with downloading, installing, accessing and using the Website remain your responsibility and are dependent on the service provider used. You also understand that we cannot and do not guarantee or warrant that the Website or any material available for download via the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks to satisfy your particular requirements.

8. Disclaimer of warranty

We are providing the Website on an 'as is' and 'as available' basis and use of it is at your own risk. We and Our related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Website (including in relation to any products or services). To the extent permitted by law, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on the Website. To the extent permitted by law, We expressly disclaim all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of acceptability, merchantability or fitness for purpose.

Privacy Policy & Collection Statement

Introduction

This Privacy Policy is Our official privacy policy. It applies to all personal information collected by Us, including via the Website; and from an individual via any other means, including physically or electronically (together, the Collection Channels).

In this policy we explain how and why we collect your personal information, how we use it and disclose it, and what controls you have over our use of it. We appreciate that you may have expectations about how your personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we comply with all applicable Australian privacy laws including the Australian Privacy Principles.

In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain Collection Channels. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. If there is any inconsistency between this Privacy Policy and those other specific and additional terms, the specific and additional provisions will apply.

Anonymity and Pseudonymity

You have the option of dealing with Us anonymously. However, this only applies where it is practicable for Us to deal with you acting anonymously or under a pseudonym, such as a general enquiry.

Collection of Information

Throughout this privacy policy we refer to "personal information", which means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Your first and last name, date of birth, gender, home address, contact telephone number, mobile telephone number, email address and employment details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences.

Some information provided to us by customers, contractors and other third parties might be considered to be personal information. We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that We collect are set out below.

Information that you provide to us

We collect personal information directly from you and from trusted third parties, when you make a purchase, register for an account or enter a competition or promotion. This may include:

• your name;
• your contact details including your email address, delivery address, phone number and social media handles;
• more detailed contact preferences;
• information regarding your experiences with our products and services;
• employment and company information such as the name of your employer; and
• financial information including credit card and payment details.

Financial information that is collected via the website is used by Us to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities.

Information that we collect from your use of our Websites

When you use a Website, we may also collect personal information about you in the following general categories:

• Location information: if you permit a Website to access location services through the permission system in your mobile device, we may collect the precise location of your device.
• Transaction information: we collect your transaction details when you place an order, including the products you have ordered, the date and time of your order and the amount charged.
• Usage and preferences: We collect information about how you interact with our Websites, including the pages you visit, your preferences and settings that you choose. We may do this through the use of cookies and other similar technologies that uniquely identify you.
• Device information: We may collect information about your device such as the hardware model, operating system, preferred language, unique device identifier and mobile network.
• Other information: We may also collect and log information such as your IP address, access dates and times, browser type and pages visited when you interact with a Website.

Information that we collect from third parties

In addition to the information listed above, in some cases we may collect personal information about you from legitimate third party sources including social media sites and list broker and other data providers that share data in circumstances where it is lawful and/or they have your permission to do so. This may include:

• When you choose to create an account or register for a product or service via a Website using a social media platform such as Facebook;
• When a third party has your consent to disclose your personal information to us, such as when you enter a competition or promotion administered by a third party on our behalf;
• When it is otherwise lawful for a third party to disclose your personal information to us, such as when we access purchasing information through our business partners or are provided data by a list broker; We collect information from our related companies (Related Companies). The information we collect about our customers from our Related Companies may include information collected in the course of transactions with those Related Companies or interactions with them on their websites or apps (including browsing history). We use this information to personalise website appearance and direct marketing and for data processing, data analysis and matching, market research and trend analysis as well as to improve product and service offerings, and develop aggregated insights about the preferences of our customers or for other purposes where you have provided consent to us; and
• If you apply for credit, we may collect information about your credit history.

We may also collect from (and share with) Related Companies:

• deidentified data for data analysis purposes, and
• inferred information and characteristics as a result of undertaking data analysis.

How We Collect, Use and Disclose Personal Information

At or before the time the personal information is collected by us from you via a particular Collection Channel, we will take reasonable steps to provide you with a collection statement to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.

Active information collection

In particular, We will collect your personal information from you in the following situations:

• If you contact Us, we may keep a record of that correspondence;
• When you participate in any offers, promotions or marketing activities;
• When you apply for and/or establish and/or access an account or order a product;
• When you conduct certain types of transactions such as cheque purchases or refunds;
• When you submit your e-mail address via a Website or provide us with personal information via any medium, including a Website;
• When you place an order via a Website to purchase goods, in which case we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details);
• When you interact with a Website for a specific purpose; and
• When you use or browse a Website generally.

Cookies and Passive Information Collection

As you navigate through our Websites and access our Applications, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, tracking pixels, Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data). For example, we may collect information about matters including but not limited to the date, time and duration of visits and which pages of a Website are most commonly accessed. This information is generally not linked to the identity of visitors, except where a Website is accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing a Website, such as when you are logged into an account. In some instances the information we collect may include information about products you have viewed, added to cart and/or purchased, and your searches and search history on our website and apps.

We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other personal information collected from you from time to time via our Collection Channels, in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing a Website via links in an email we have sent and/or by accessing a Website where you have identified yourself, you consent to the collection of such information where it is personal information.

We and our Related Companies may combine this information collected through tags or cookies with similar information from Related Company websites and apps to undertake data analytics and matching, to personalise websites and (where you have consented to receiving offers or direct marketing) to offer products or provide services to you or send direct marketing to you.

Platform and Browser Permissions

You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for "cookie" in the "Help" portion of your browser.

Use of information collected and disclosure of personal information to others

We collect such personal information so that we can provide you with a great service. We also need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences. Personal information collected will be used for the following primary purposes:

• For the purposes stated in a collection statement or on a particular Collection Channel;
• sending communications to you and/or contacting you directly as set out above;
• To maintain the functionality of a Website, including the provision of information to you relating to the content available on the Website and e-commerce transactions conducted via the Website;
• For testing purposes;
• To fulfil obligations in respect of any upload terms of use, sale and purchase contract and/or any other contract between you and Us;
• To send you any technical, administrative or legal notices important to our Websites;
• To provide you with information about your transactions (including uploading of, access to, and receipt of, content on a Website and purchase transactions undertaken on a Website) and about content, services and products;
• To provide marketing materials (including direct marketing), events, special offers, competitions and promotions via any medium including mail, telephone, email, SMS or any other form of electronic, emerging, digital or conventional communications channel;
• To maintain our relationship with you;
• To respond to enquiries;
• To manage your employment with Us;
• To obtain opinions or comments about products and/or services (including via surveys) and to conduct other market research and development (including to record statistical data for marketing analysis);
• to enter you into and administer promotions;
• to combine with other personal information we hold about you and to assess which of our products and services are most likely to be of interest to you;
• for data processing, data analysis and matching, market research and trend analysis purposes;
• to assist with product recalls;
• to provide you with relevant advertising materials when you browse our Websites or third party websites;
• to provide, maintain and improve our products and services;
• to personalise a Website based on your preferences;
• to share with trusted third parties including professional service providers and promotional partners and other trusted third parties, such as Facebook, in the manner described in this Privacy Policy;
• in the case of inferred characteristics produced through data analysis, for improving products and service offerings;
• to share with your social media communities, to the extent allowed by you; and
• for other purposes where you have provided consent to us.

For the purposes described above, personal information may be shared with our group companies, promotional partners and other trusted third parties either in Australia or overseas including the United States of America and Singapore.

Failure to provide personal information may result in Us being unable to provide you with the products or services requested by you, provide you with certain content, information, upcoming promotion, event or product information and/or accept promotion entries (where applicable).

In order to operate a Website or deliver a product or service (including for example, processing of credit card payments), personal information may also be shared with our group companies, selected service providers and/or other trusted third parties. Our Related Companies, selected service providers and/or other trusted third parties may be engaged to perform a variety of functions, such as data storage, fulfilling orders, conducting market research, processing credit card payments, assisting with promotions and providing technical services for our Websites. These companies may have access to personal information if needed to perform such functions. However, except as otherwise set out in this Privacy Policy, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

We may use or disclose personal information held about an individual for the primary purpose for which it is collected - that is, to carry on our business and provide services to our customers. We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way (e.g. major delivery companies, mail houses and third-party fulfilment contractors). This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information, or with your permission.

In addition we are permitted to use or disclose personal information held about you:

• Where you have consented to the use or disclosure;
• Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;
• Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
• Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
• To our Related Companies, each of whom may use that information to undertake data analytics and matching to enable them to better understand your requirements and preferences, and (if you interact with that business) to personalise and improve their offer to you and to offer products or providing services to you or send direct marketing to you (where you have consented to receiving direct marketing) as well as for market research and trend analysis and to improve product and service offerings, develop aggregated insights about the preferences of their customers or for other purposes where you have provided consent to them;
• Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body; and
• Where you have requested a service (e.g. artwork correction) and we are required to disclose the information to the third party in order to facilitate the provision of the service.

Sensitive Information

We will only collect sensitive information with your consent. Where you provide us with sensitive information (such as information about your health) via any means, we will only use this information to serve your particular needs.

Children

Personal information will not be collected by any person who is known by Us to be under the age of eighteen (18) without the consent of a parent or legal guardian. Persons under age eighteen (18) may only provide personal information with the involvement and consent of a parent or legal guardian.

Direct Marketing

We and our promotional partners or trusted third parties either in Australia or overseas, may contact you via telephone, SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, post or any other form of electronic, emerging, digital or conventional communications channel using the information collected in order to contact you in respect of the primary purposes for collection of personal information as stated above.

We do not send advertising or marketing information unless we have your express or inferred consent in accordance with Australian laws. If you receive direct marketing communications from us which you do not wish to receive, you may remove your name from the database either by utilising the functional unsubscribe facility (if the communication is via commercial electronic message) or by contacting us via the contact details in this Privacy Policy. Please allow 30 days for this request to be processed. Direct marketing includes:

• personalising the layout of our website and apps to display products and services of interest to you; and
• providing targeted advertising content to you (including through third party websites).

Despite removing your name from the database from receiving future advertising and marketing information, we may send you non-commercial "Transactional Emails". Transactional Emails relate to your user account and may include administrative and transaction confirmations, requests and inquiries or information about a particular user account. If you do not wish to receive such communications, you may remove your name from the database by using the functional unsubscribe facility. In addition, We and our Related Companies disclose personal information to, and collect personal information from, each other to understand how you interact with them and what products and services you like, which allows Us and Related Companies to better understand your preferences and requirements, conduct product and market research, personalise and improve services, websites and apps and (where you have consented to receiving offers or direct marketing) to provide offers that are of greater interest or benefit to you.

Other sites

Our Websites may, from time to time, contain links to the websites of other organisations which may be of interest to you. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the third party website. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. We are not responsible, nor do We accept any liability, for the conduct of companies linked to our Websites.

Security and storage

We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us.

Only authorised team members have access to our customers' personal information. Their access is subject to strict controls and procedures.

Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.

No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users' personal information, We cannot ensure or warrant the security of any information transmitted to Us or from Our online products or services, and users do so at their own risk. Once We receive your transmission, We make every reasonable effort to ensure its security on our systems.

Personal information is de-identified or destroyed securely when no longer required by us.

We retain the information you provide to Us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.

Access to and correction of personal information

We are committed to and take reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.

You may request access to personal information about you held by Us. Contact Us on your requests for access to your personal information.

Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you.

Inaccurate information will be corrected upon receiving advice from you.

If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal.

We will respond to any requests for access or correction within a reasonable time of receipt of the request.

We are not responsible for removing your personal information from the lists or databases of any third party who has previously been provided your information in accordance with this privacy policy.

Complaints

If you have a question or complaint about our Privacy Policy or Our collection, use, disclosure or safe disposal or destruction of your personal information, your feedback should be directed in the first instance to Us.

We will promptly investigate your complaint and attempt to resolve the matter. If you are not satisfied with the outcome of this procedure or we have not responded to you with a determination within a reasonable period of time then you may contact the Office of the Australian Information Commissioner.

Transfer of information overseas

We also inform you that your information may be stored overseas including the United States of America, Singapore, and Japan. Our employees and data processors are obliged to respect the confidentiality of any personal information held by Us.

Changes to Privacy Policy

If We decide to or are required to change this Privacy Policy, We will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed.

Sale of the Company

If We merge with, or are acquired by, another company, or sell all or a portion of Our assets, your personal information may be disclosed to our advisers and any prospective purchaser's adviser, and may be among the assets transferred. However, personal information will always remain subject to this privacy policy.

Acceptance

You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.

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